ADA TV: FAQ

In this section, we will go over the following:

1. How do I change content?
2. How long is the playlist?
3. What should I do with the device at the end of the work day?
4. How do I update my YouTube video selection?
5. What happens if a YouTube video is not found or cannot be played?
6. My ADA TV froze on a YouTube video. What do I do?
7. How long does it take for Facebook posts and Launch Survey reviews to update on my ADA TV?
8. I see a red error code in the loading log when my device starts up. What does it mean?
9. How do I modify the news feed ticker along the bottom of the screen?
10. Why aren't my Facebook posts displaying on the device?
11. What if I change my WiFi network or WiFi password?
12. What happens if my WiFi goes out?
13. I am having continuous issues streaming video with my WiFi network. Do you have any recommendations?
14. The ADA TV turned itself off and now is at a loading screen. What happened?
15. How do I enable subtitles/captions on my YouTube videos?
16. The bottom edge of the screen is being cut off on my TV display.
17. What if I want to use a new keyboard or device on the ADA TV?
18. I accidentally approved a bad Launch Survey review and now it's showing up even though I unaccepted it.
19. I have multiple monitors in my waiting room; how can I set this up on all of them simultaneously?
20. The volume isn't working and I can't hear anything.
21. I see the following screen. What do I do?
    

1. How do I change content?

   See our Playlist Editing articles on this subject.
   
   If you have any questions or experience difficulties with your playlist, you can contact our PBHS Support department by email: support@pbhs.com, or phone: 1-888-840-0739.

2. How long is the playlist?

   It depends on which modules you have elected to include — however, it will automatically loop and replay all selected modules.  It usually ranges from a 6hr-8hr loop, dependent on what feedback you supplied during setup.
   
   Along with using your ADA TV device(s) within your practices waiting room and/or additional TV's, you can now utilize shorter procedural playlists from a tablet or computer during the patient's chair side consultation using Consult Mode. Click here for further information on using Consult Mode in your practice.

3. What should I do with the device at the end of the work day?

   The ADA TV device can be left plugged into the power source, no need to turn this device off. 

4. How do I update my YouTube video selection?

   You can add YouTube videos to your ADA TV Playlist by following the instructions in our Adding Media article.

5. What happens if a YouTube video is not found or cannot be played?

   If a YouTube link in your playlist is incorrect, the system will skip over it entirely. Otherwise, the device will attempt to load the video. If it takes more than a few seconds to buffer the video, it will move on to the next playlist item to prevent poor user experience.
   
   If this occurs, you may wish to consider increasing your network speed, using a dedicated network, or avoid using YouTube videos in your playlist.

6. My ADA TV froze on a YouTube video. What do I do?

   It is possible the live stream to YouTube may have been interrupted. In this case, hit the escape key on your keyboard and then press the "Play" button in the middle of the screen, and your playlist should resume as usual. You can also resync your device through https://mysecurepractice.com. Your device will start back up, apply any updates it finds, and your playlist should resume as usual.

7. How long does it take for Facebook posts and Launch Survey reviews to update on my ADA TV?

   They can be manually synced through https://mysecurepractice.com. Alternatively, the device will automatically attempt to reboot and look for new data every night (usually set time is 12am, but this can manually be set by your practice).

8. I see a red error code in the loading log when my device starts up. What does it mean?

   Red text appearing in the loading log means that there was a problem loading a particular piece of media. You can review the loading log at any time via the steps laid out in our Device Options article.
   
   The most common cause is Facebook or Launch Survey not having any recent available content to pull from. If you notice a piece of media besides Facebook or Launch Survey that is consistently having trouble loading, you may wish to contact Support.

9. How do I modify the news feed ticker along the bottom of the screen?

   You can find instructions on modifying the ticker in our Device Options article.

10. Why aren't my Facebook posts displaying on the device?

    The most likely reason is that there are no eligible posts on your office's Facebook page. Eligible posts are the 5 most recent posts with images that meet the below requirements:
    1. The post must contain an image wider than 720 pixels
    2. The post must be less than 25 days from it's published date.
    3. The post must contain an image width-to-height ratio of at least 1.7

11. What if I change my WiFi network or WiFi password?

    You will need to update your WiFi settings, which can be accessed via the same process used during initial setup. Those instructions can be found in our Quick Start Guide article.

12. What happens if my WiFi goes out?

    If the interruption in WiFi signal is brief, it will usually have little effect. If the interruption is longer, your device will continue its loop until rebooted (either manually resync or upon reaching the resync scheduled time, 12am - noting this time can be changed by your practice), excluding YouTube videos. Once the reboot occurs, it will prompt you to connect to a network. If the WiFi comes back online (provided the credentials remained the same), it will automatically connect to the network and start the loop over. If your WiFi credentials have changed, please see the answer to the above question.

13. I am having continuous issues streaming video with my WiFi network. Do you have any recommendations?

    There usually is not a one-size-fits-all solution for WiFi connectivity issues, as it depends on many factors. Normally we suggest communicating with your Internet Service Provider (ISP) for more information on improvements to your WiFi network.

14. The ADA TV turned itself off and now is at a loading screen. What happened?

    It is syncing new data. Please wait for this screen to clear and your loop will start over. Unless a very large change was made to the loop, this should take no more than a few minutes.

15. How do I enable subtitles/captions on my YouTube videos?

    See instructions in our Device Options article.

16. The bottom edge of the screen is being cut off on my TV display.
    

    This means the display settings on your TV are slightly off. You may need to check your TV's resolution and screen height settings and adjust appropriately. If you are unsure how to do this, please consult your owner’s manual or television’s manufacturer.

17. What if I want to use a new keyboard or device on the ADA TV?
    

    If it can plug into the single USB port and is plug-and-play with Chrome OS, you are free to do so. If you are not familiar with wireless keyboard technology, you may wish to consult your local technicians to get this worked out.

18. I accidentally approved a bad Launch Survey review and now it's showing up even though I unaccepted it.
    

    To clear out the old review, you can manually resync your device. Alternately, the device will attempt to reboot automatically every night at 12am - noting this time can be adjusted by your practice.

19. I have multiple monitors in my waiting room; how can I set this up on all of them simultaneously?
    

    You can split the signal with an HDMI splitter, or purchase additional ADA TV devices.

20. The volume isn't working and I can't hear anything.
    

    Make sure that the TV is not muted and that the volume is turned up to audible levels. Additionally, it's possible you accidentally hit the "mute" button which is the leftmost of the three buttons in the upper right hand corner of the keyboard. In order to un-mute, press the "volume up" button which is the rightmost of the three buttons.

21. I see the following screen. What do I do?
    

    This means your user has somehow been logged out of your device, which should not happen during normal operation. If this occurs, you will need to contact PBHS Support and ask them to provide you with your ADA TV integration credentials.