SecureMail: Cancelling Plans


Instructions below ONLY apply to SecureMail.

Within your profile settings, you can review all active SecureMail plans for yourself and/or ANY SecureMail plans you've purchased under your login for other MySecurePractice users within your account.

  1. Once you login
  2. Navigate to your profile/messaging tab
  3. Scroll down to the SecureMail Plans section, here you can review any Active SecureMail Plans purchased under your login.
  4. Find the plan you would like to cancel, and select the red button labeled Cancel located on the same row to the RIGHT
    • Please note, if you choose to cancel a SecureMail (monthly or annual) Plan, if present this will also cancel the associated Outlook Plugin (monthly or annual) plan connected to the same user. 
  5. A pop-up window will ask you to confirm your cancellation request, select the red Confirm button to continue:
  6. The selected plan(s) will be cancelled and removed from your Active SecureMail Plans table.

Don't see the email account to Cancel?

This may be because your MySecurePractice user may have not purchased the plan for that user.  All or multiple users under your account can have the same or different credit card on file.  The user who purchased the plan, would need to login to cancel that user account.  

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