Adding Review Sites for Request Campaigns

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Using the right Review Site Link

Adding a review link can be as simple as visiting your Facebook or Yelp page and copy/pasting the URL into the review sites menu, however there are a few best practices to consider when choosing which URL to use.

1. Login to your website admin
2. Navigate to your Launch Survey Request Reviews 
   
   • If you have a current campaign, click here for further instructions
   • If you have NO campaigns created just yet, click here for further instructions

Adding Review Sites using a Current Campaign

1. Select the Review Sites on any current Campaign you have in your list below:
   
          
2. Select the Add Third Party Review Sites button in the middle of this page:
   
           
3. Add the title of the Review site you will be adding (i.e. Google, Yelp or Facebook):
   
           
4. Click here for Instructions on Adding:
   
   1. Facebook
   2. Google
   3. Yelp

Adding Review Sites if you don't have a Current Campaign

You will need to do the first steps of Creating a New Campaign, but these instructions just go over adding your new review sites ahead of Creating a New Campaign.  

1. Select the Create a New Campaign button:
   
   
   
2. Enter a title for your campaign (also used as the Email Subject):
   • By default it will provide a title for you Thank You For Choosing [Practice Name Auto Inserted]
3. Select the Next button 
   
             
4. Select the Add Third Party Review Sites button
   
   • OR, if you've already added a review site, you can select the Edit Available Review Sites button:
     
     
5. Under the Review Site Label text field, enter the Review site you will be adding (i.e. Google, Facebook or Yelp)
            
6. Click here for Instructions on Adding:
   
   1. Facebook
   2. Google
   3. Yelp 

 

Facebook

Facebook makes finding the right link easy. A Facebook Business Page is required in order to complete this!!

1. Login to your Facebook Account linked to your Business Account
2. Navigate to your Business Page, and select the Settings option:
   
         
3. Select the Templates and Tabs option on your LEFT hand column
   
          
4. Scroll down on this page and select the Settings button of the Reviews tab
   
        
5. Select the Copy URL button to copy the URL under Share Reviews tab
   
   
   
6. Navigate back to your reviews setup page, paste (CTRL + V on your keyboard to paste) the Facebook Review Tab URL into the Review Form Page URL:
   
        
7. Remember to add a Review Site Label (in this case it would be Facebook), and then select the + Add Review Site:
   
         
8. You can continue adding other Review Sites, once done select the Save and continue campaign setup:
   
   
   • If you added this from a current campaign, the button will be labeled as Save and Exit.  This will bring you back to your Request Reviews tab.
     

Google

The link creation process for Google is a little trickier, and is also the most important to get right. Using the right link means that the reviewer will immediately be presented with a form to leave a review and star rating instead of relying on the reviewer to navigate the page and find the link on their own. Launch Survey has a tool to help our clients create the right kind of Google link.

1. Select the How to add a Google URL button (located in your upper right hand corner):
   
              
2. Select the Place ID Finder button located on the pop-up, this will help you find the correct ID:
   
            
3. Enter in your Business Name/Address to find your location ID, select enter on your keyboard once done:
   
           
4. Copy (CTRL + C on your keyboard to copy)  the entire Place ID:
   
          
5. Navigate back to your reviews setup page, paste (CTRL + V on your keyboard to paste) the Place ID just copied in the Google Place ID
   
             
6. Enter a title within the Review Site Label (usually you would just enter Google to easily identify it in Launch Survey)
   
           
7. Select the Save button to save this Review Site back to Launch Survey:
   
           
8. This will store your new Google Review here to use for any future Campaigns:
   
          
9. Select the Save and continue campaign setup button
   
   • If you added this from a current campaign, the button will be labeled as Save and Exit.  This will bring you back to your Request Reviews tab.
     
               
10. This will bring you back to the start of the Campaign, select the Cancel button if you do NOT want to create a campaign at this moment:
    

 

 

Yelp

1. Navigate to your Yelp Business Page (you do not need to be logged into Yelp)
2. Copy the top URL in the address bar as shown below:
   
          
3. Navigate back to your reviews setup page, paste (CTRL + V on your keyboard to paste) the Yelp Review URL into the Review Form Page URL:
   
           
4. Select the Save and continue campaign setup button
   
   • If you added this from a current campaign, the button will be labeled as Save and Exit.  This will bring you back to your Request Reviews tab.
     
5. This will bring you back to the start of the Campaign, select the Cancel button if you do NOT want to create a campaign at this moment: