Collaborator: How to Reject a New Case


When a Case is referred to you, you may be notified in the following ways: 

    1. By email if your notification setting is selected for email
    2. By SMS if your notification setting is selected for SMS
    3. Through the portal, by looking at your collaborator dashboard

If you would like to Reject a case, please follow the directions below:

  1. Once on your dashboard
  2. Locate the patient case you would like to reject, and select the View button:

  3. Once the case is reviewed, select the Reject button located at the top of the Case:

  4. This will lead you back to the Your Cases, from here you will see a confirmation this case was rejected successfully in the upper right hand corner:
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk